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RepairLift

Live Agent Intake Form

When your team can't get to the phone, the Live Agent answers, collects the caller's details, and texts and emails a summary so your team can call them back. Please fill out one form per shop location. It takes about 10 minutes.

1Shop and contact

The shop name as callers know it. The agent says this name when it answers.

The person who approves the setup and tests the agent with us.

2Phone lines and hours

Every number customers call that should go to the agent when your team does not pick up. Put your main shop number first.

Ring time before the agent answers

For example: 7am-5pm, 24 hours, or Closed.

For example: 8am-12pm or Closed.

For example: Closed.

Send after-hours calls straight to the agent?

3What the agent can tell callers

Languages the agent should speak

The agent only says this if a caller asks. Write "Do not quote" if the agent should never give a rate.

Leave blank if you do not offer roadside service.

4Callbacks and call summaries

For example: within 30 minutes during business hours.

Name and phone number for each person, in the order the call should ring.

Name and mobile number for each person.

5Anything else

Required fields are marked *